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Shipping Policy

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days of processing time. Due to the Coronavirus, processing times may take up to 4 days in some cases.

HOW LONG IS THE SHIPPING TIME?
All orders will be shipped via USPS and 4PX.
  • Average transit times to United States: 2 - 7 Business days*
  • Average transit times to New Zealand: 3 - 16 Business days*
  • Average transit times to Europe: 3 - 16 Business days*
  • Average transit times to United Kingdom: 2 - 15 Business days*
  • Average transit times to the Australia: 3 - 16 Business days*
  • Average transit times to Canada: 3 -16 Business days*
  • Average transit times to New Zealand: 3 - 16 Business days*
  • Average transit times to Australia: 2 - 15 Business days*

PLEASE NOTE:

 

We are constantly working to provide the best experience for you, our customers.

* Due to the ongoing health crisis in the world, COVID-19 / Corona Virus, some customers are experiencing or will experience delays in shipping times.

The delay may add an additional 7-10 business days to our standard delivery times.

We ship from our partnered warehouses & factories located in United States, United Kingdom, Canada, Australia and China. Please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

As a small company, we do not have a packaging center yet, but we are working hard on expanding. Our products are sent to our packaging partner in Asia, which redistributes your packages around the world. We would like to thank our customers for their patience and understanding. 

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at Contact@weloveinnov.info with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Check our return policy here

If you have any further questions, please don't hesitate to contact us at Contact@weloveinnov.info.

Wrong address disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at Contact@weloveinnov.info if you believe you have provided an incorrect shipping address.